HCL Walkin for Call Coordinator/heldesk Female Associates at Mumbai on 16 Mar 2011

HCL Technology Walk-In : Call Coordinator / Helpdesk – FEMALE @ Mumbai


Job Location : Andheri

Desired Experience : 1 to 3 Years (Mandatory)



Job Description :

• Good Telephonic support skills.

.Good Working knowledge of Microsoft Word and Excel, Call logging, Call Assignment, Call Tracking,

• Reporting Making,Vendor Coordination, Call logging, Identification of Call type and transferring the same to relevant SME.,

• Telephonic Support for trivial calls, Call Management.

• Call Tracking and follow up to ensure that the calls are closed as per SLA or are escalated as per provision for the same.,

• Vendor Co-ordination., MIS for periodic reports as per SLA viz. Daily, Weekly, Monthly as per SLA

• Basic Knowledge of Computers

• Basic Desktop Knowledge



Desired Profile :

• Preferably FEMALE candidates

• Shift timing would be 8 to 8 pm

Candidates with relevant experience can participate for the Walk-in interview scheduled on 16 March 11



Walk-In Date : On 16th March 2011 : 3 PM – 6 PM



Walk-In Venue :
HCL Comnet Ltd.
Ground floor, Dorr-Oliver House,
Link road, Chakala,
Andheri (East) Mumbai-400099
Landmark: next to Glenmark house, Bisleri Factory
Contact Person : Sheetal Chavan
Contact Number : +91-22-40320320 begin_of_the_skype_highlighting +91-22-40320320