[Fresher Jobs]SIFY LTD Conducts Walk-In for NOC Engineers On 12 Apr 2011 at Pune

Sify Limited (www.sifycorp.com)

We are India’s pioneer & leader in Internet, Networking and e-Commerce services, and the first Indian Internet company to be listed on the  National Market in the US. We provide integrated end-to-end solutions for both corporates & consumers, with a range of products and services delivered over a common Internet backbone infrastructure. Everything that Sify has done or achieved since we began commercial operations in April 1998 stems from our Purpose and Vision. A key aspect is Sify being an enabler and catalyst of the Internet for positive change in India- a responsibility that we continue to carry.
Sify began by developing India’s first TCP/IP network and offering multiple services on a common backbone infrastructure for an integrated Internet, networking and ecommerce business model. This was the first such business model in the world, and appropriate for catalyzing the growth of the Internet and networking in an infrastructure starved market. It also enabled a virtuous cycle, where each business supported the other, while catalyzing the market to growth. Fortune magazine, in their December 2000 issue, selected Sify (then Satyam Infoway) as one of the world’s ten hot technology companies to watch out for based on this innovative business model! From the start of commercial operations in April 1998, Sify has become the market leader in most lines of business, winning global recognition for its expertise, performance, customer focus and standards along the way. In doing this, Sify pioneered services and set standards for the Industry in diverse areas. Sify is a leader in every line of business and has won national and international recognition for both market leadership and the quality of our services. We are unmatched in Internet and network services expertise and technology, with the best tools, software and processes in the business.
Job Position : NOC Engineer – L1
Job Category : Hardware / Networking
Interview Location : Pune, Maharashtra
Job Location : Pune, Maharashtra
Number of Vacancies : 20
Desired Qualification : BE / B.Tech – Any Specialization
Desired Experience : 0-2 Years
Walk-In Date : On 12th April 2011 (Tuesday) : 9.30 AM to 7.00 PM

Principal Duties and Responsibilities :

1. Responds to tickets opened by routine alarms and network issues.
2. Accesses specific customer process information to identify appropriate problem resolution procedures and contacts.
3. Makes initial outbound contact with customer to notify them of routine alarms and network issues.
4. Remote accesses into customer networks following customer-specific procedures to confirm connection and power.
5. Works with customer to perform troubleshooting of outages to determine if issue is telecom, power, cabling or equipment-related.
6. Assists customer in identifying and resolving cabling or power issues.
7. Instructs customer on how to clear alarms and/or reset equipment.
8. Opens a ticket with the designated phone company for telecommunications-related issues. Follows established Telco procedures. Notifies customers’ help desk of Telco ticket status.
9. Continues to drive issues with the telecommunications company to ensure timely resolution of customers network outage. Follows escalation procedures for the Telco when issues are not being resolved.
10. Maintains communication with the customer throughout the problem resolution process of actions taken.
11. Verbally communicates escalation issues impacting targeted response times to management.
12. Updates ticket status in Network Operating Center systems.
13. Manually opens tickets as necessary. Identifies and communicates Automatic Ticket Generation system malfunctions to Lead Technicians.
14. Follows established internal escalation procedures to assign non-routine or equipment related tickets to higher-level Customer Support Technicians.
15. Coordinates after-hours testing for customers. Arranges and communicates testing times to customer, NOC personnel and Telco’s.
16. Serves as backup to higher level Techs by responding to inbound customer, partner, vendor or 3rd party calls as necessary.
17. Provides Help Desk support for VPN issues. Verifies passwords and authenticates tokens. Coordinates reissue of nonfunctioning tokens as necessary.
18. Updates the NOC with temporary changes in customer notification procedures. Reports customer contact information errors to Lead Technician for customer.
19. Displays proficiency in the utilization of company systems and diagnostic tools. Must have strong communication and customer skills. Able to clearly communicate network issues and the status of efforts to resolve problems.
20. Previous experience in a call center, network operations or help desk environment is desired.
21. Must be able to work in a fast-paced environment and be able to multi-task, assess and set priorities based on customer and business impact.
22. A basic understanding of telecommunications escalation. Shift assignment in a 24/7 Network Operations Center. Overtime may be required as well as flexibility to work other shifts on an occasional basis.

Walk-In Venue :
Sify Ltd,
Godrej Castle Maine, First Floor,
Sasoon Road,
Pune
Contact Person : Laxman Kamble
Contact Number : +91-22-30570500